Plans, AI Credits and Upgrading

What you can do here

• See your current plan: Free, Free trial, or Pro.
• See how many days are left in your trial.
• See your AI credits number and your free AI runs left.
• See the renewal date when you are on the paid plan.
• Know which screens are open to you and which show a lock.
• Send one email to ask for an upgrade or for more AI credits.

The three plans

The app has three plan states. The paid plan is shown as Pro in some places and Full in others. They mean the same thing: the paid plan.

Good to know

• A trial does not unlock the paid extras. It gives you more AI runs and a countdown. GST returns, distributor orders, staff logins and the rest still show the lock until your shop is moved to Pro.
• Your plan name is always visible in the left menu, under your shop name: Pro plan, Trial · Nd left or Free plan.
• On a phone, open the left menu with the menu button at the top left to see it.

Check your plan and your credits

Steps

1. Open the left menu.
2. Tap Billing.
3. Look at the Current plan box at the top left. It shows one of: Pro, Free trial · Nd left, or Free.
4. Look at AI credits at the top right of the same box. That is your credits number.
5. If you are on Pro and a renewal date has been set, a line under the box says Renews with the date.

Good to know

• Only the shop Owner sees Billing. Counter Staff and Accountant logins do not get Billing or Settings in the menu at all. If you are staff and need a plan change, ask the owner.
• The Billing page is read only. There is no card entry, no payment form and no plan switch button inside the app. Every change goes through email.
• There are no prices in the app. For anything to do with cost, write to info@entyti.com.

What is free and what is on the paid plan

This is the full list, exactly as the app checks it. Anything marked Pro shows a lock until your shop is on the paid plan.

Good to know

• The paid extras sit on top of the free work. Billing, inventory and reports stay yours, on every plan, forever.
• Recording a sale return is free on every plan, and a numbered Return note is always created for your GST records. Only the credit note document for that return is on the paid plan.
• The Stock Value summary tiles, Stock at Cost, Stock at MRP, Potential Margin and Units in Stock, are free. Only the per product breakdown under them is on the paid plan.
• The GST Summary and Monthly GST Return tabs only appear at all when GST is switched on for your shop in Settings.
• The app does not email the return files for you. You download them and send them to your accountant yourself.
• Even without WhatsApp auto send, you can still share a bill on WhatsApp yourself from the invoice screen. Auto send is the hands free version.
• The lock is checked twice: once in the screen you are looking at and once again on our servers when the work is actually done. Nobody can get around it by tapping harder.

What a locked feature looks like

You will meet the lock in two shapes.

1. A full card in the middle of the screen. It says "This is a Full-plan feature", lists what the paid plan adds, and has a button Upgrade, contact us.
2. A small grey chip next to a single button, reading Full plan: upgrade. This is used where only one control on a busy screen is locked, for example the Open Return note button after you record a return.

Steps

1. Tap the Upgrade, contact us button, or the small Full plan: upgrade chip.
2. Your phone or computer opens a new email to info@entyti.com with the subject already filled in.
3. Add your shop name and what you need, then send it.
4. We usually reply within one business day.

Good to know

• Nothing is lost when you hit a lock. Your data is untouched. You simply cannot open that one screen yet.
• If the app is still loading your shop details, paid features stay locked for a second or two and then open. Free features never wait.

AI runs, and what happens when they finish

The assistant is the sparkle button at the bottom right of most screens, and the Assistant page in the menu. Every question you send, and every tap of Expiry rescue or Reorder, uses one run.

Steps

1. Look at the bottom of the left menu. It shows Free AI runs left and a number.
2. On Pro, that number is shown as the infinity sign, meaning there is no limit.
3. Open the assistant from the sparkle button. Its header shows a Pro tag, or a small N left counter. On the full Assistant page the header tag reads only Pro or Free, with no counter, so use the left menu for the number.
4. Keep working. The counter goes down as you use it and updates itself after each answer.

Good to know

• A new free shop starts with a small number of runs, 10 by default. A shop that signed up with a trial code starts with 100.
• The count is per shop, not per person. If your counter staff use the assistant, it comes out of the same pot.
• When the runs are finished, the assistant stops and shows the upgrade card, "You've used all your free AI runs". The typing box is blocked, so you cannot spend a run by accident.
• Once you are blocked, the app does not even ask the AI to think. It stops before that.
• If your internet drops, the left menu shows Offline, AI paused. That is not your runs finishing. Billing and stock keep working offline. The assistant comes back when you are back online.
• The rest of the app keeps working normally when the AI runs are finished. Only the assistant stops.

Ask for more AI credits or move to the paid plan

Steps

1. Open the left menu and tap Billing.
2. Scroll to the card that says Need more AI, or want to upgrade?
3. Tap Reach out to info@entyti.com.
4. An email opens with the subject already filled in. Write your shop name and what you want, more AI credits or the paid plan.
5. Send it. We usually reply within one business day.

Good to know

• You can also start the same email from any locked screen, or from the Upgrade link in the trial strip at the top of the page.
• Nothing changes in the app the moment you send the email. Your plan changes after we set it up at our end. Sign out and back in if you do not see it right away.
• The paid plan card lists what you are getting: unlimited AI assistant, cloud backup, WhatsApp bill sending and priority support.

When your free trial ends

Steps

1. Once your trial has actually started, a strip appears at the top of every page except the first time setup screen: Free trial, N days left, with an Upgrade link on the right. In the last two days it turns amber.
2. Tap Upgrade in that strip at any time to open the email to us.
3. If the days run out, the next time you open the app you see one full screen: Your 7-day free trial has ended, with a button Continue, contact us to upgrade and a Sign out link.
4. Tap the button, send us the email, and wait for our reply.

Good to know

• When a trial has ended, no other screen opens. Billing, stock, reports and the assistant are all behind that one screen until the plan is sorted.
• Your shop data is safe. Nothing is deleted when a trial ends. It is waiting for you.
• The only other thing you can do on that screen is sign out.

What happens to your data when a trial ends or a plan changes

Plans decide which screens open. They do not decide whether your records survive.

• When a trial ends, nothing is deleted. The app puts one screen in front of everything until the plan is sorted, and your bills, stock and reports are waiting behind it.
• When a shop moves down from Pro to Free, the paid extras go back to showing a lock. The records made while you were on Pro stay as they are. Old bills, batches, returns and customer balances are not touched.
• Your data is kept for as long as your account is active. It is not removed because a plan lapsed.
• Data is only deleted when you ask us to delete it. That is done by writing to info@entyti.com. There is no delete button in the app.
• Before asking for deletion, take out anything you still need. Inventory, Outstanding and the Reports tabs give CSV downloads.

Full detail on what is collected, how it is used and how deletion works is in Shop Settings, under "Your data and privacy" and "Deleting your data or closing your account". The public privacy policy is at /privacy.

Common questions

Is my billing and stock going to start costing money later? No. The app states it plainly on the upgrade screens: billing, inventory and reports stay free forever. The paid plan is for the extras in the table above.

What is the difference between "Pro" and "Full"? Nothing. They are two labels for the same paid plan. Some screens say Pro, some say Full.

I am on the free trial. Why is Distributor Orders still locked? Because the paid extras need the paid plan, not a trial. The trial gives you time and a bigger pot of AI runs. The lock stays until your shop is moved to Pro.

How much does it cost? Prices are not shown in the app. Email info@entyti.com and we will tell you.

Can I pay inside the app with a card or UPI? No. There is no payment screen. Everything goes through email to info@entyti.com.

My counter staff cannot see the Billing page. Is something broken? No. Only the Owner login sees Billing and Settings. That is on purpose.

I ran out of AI runs. Did I lose my billing? No. Only the assistant stops. Carry on billing, adding stock and printing reports as normal.

Do my AI runs come back next month? The app does not show a monthly reset. When the number reaches zero, ask us at info@entyti.com.

Can I get more AI runs without changing plan? Ask. The Billing page is worded for exactly that: "To add AI credits or move to a higher plan, just reach out."

Where do I see how long my paid plan runs for? On the Billing page. If a renewal date has been set for your shop, a line under the plan box says Renews with the date. If you do not see it, ask us.

Can I turn WhatsApp auto send on myself? The on and off switch is yours, in Settings, once your shop is on the paid plan. The monthly message limit is set by us and cannot be changed from inside the app.

How do I contact you? info@entyti.com for anything about plans, credits or price. We usually reply within one business day.